What are the username’s minimum & maximum characters?
For your username, you may input a minimum of four (4) characters and a maximum of fifteen (15) characters. Your username must be in alphanumeric, no space and selected special characters only (-._@+).
What are the password’s minimum & maximum characters?
For your password, you may input a minimum of ten (10) characters and a maximum of fifteen (15) characters. Including at lease: one number, one uppercase letter, one lowercase letter and one special character: ~!@#$%^&*()_-+={[}]|:;”‘<,>?/.
How can I get my referral code?
The referral code is just optional so that you can skip this part.
I downloaded the app. Can I skip account validation and continue using the TOP.ph Wallet?
No, you need to validate your account after signing up to fully access your TOP.ph app. and increase your wallet level, which has a monthly wallet limit of Php200,000.
I don’t have a valid ID. Can I still use the app?
You must provide a valid ID during account validation to use and have full access to the TOP.ph app.
Can I create multiple accounts under my name?
No, you are allowed to use one account only.
I am a minor. Can I still use the app?
No. You must be at least eighteen (18) years of age to sign up for a TOP.ph account.
I entered the wrong account details, specifically my username; how can I change it?
Once you have submitted a username, it cannot be changed. Please ensure your username is correct before proceeding with the sign-up process.
I live outside the Philippines. Can I still use the app?
You can access the app outside the Philippines using a Philippine mobile number.