App, Getting Started, Help Center

How to validate your account (KYC)

Here are the steps to validate your account with TOP.ph

Step 1:

On the home screen, tap the “Orange badge.”

Step 2:

Tap the “Validate Account.”

Step 3:

Select the ID type to upload and Tap “Proceed.”

Step 4:

Scan the front side of your “Valid ID.”

Step 5:

Scan the back of your “Valid ID,” then wait to verify it.

Step 6:

Following successful validation, you will be directed to the liveness check. Then tap “Start!” and follow the instructions to complete the process.

Note: Your ID and Face detection should match to proceed to the next steps.

Step 7:

Once matched, your details will auto-fill information from your Valid ID, then tap “Next.”

Step 8:

Fill in your contact details, including your present address, and tap “Next.”

Step 9:

Fill in your employment details, then tap “Next.”

Step 10:

Ensure all information is accurate and correct, and you agree with our Terms and Conditions before you tick the box and tap “Submit.’

Step 11:

You will choose “do e-signature or upload an image of your signature.” Tap “Do e-signature.”

Step 12:

You will be redirected to the designated box to sign. Tap “Done.”

Step 13:

Once you sign, tap “Submit application.”

Step 14:

You have successfully submitted your account validation and await approval within 24 hrs.