I forgot my username. Can I input my email address or mobile number when logging in?
You may also log in to TOP.ph using your email address or mobile number when you forget your username.
What will I do if I did not receive the OTP (One-Time-Pin) or verification code?
Here are the things you need to do when you still have not received your OTP (One-Time-Password)
- Check your network signal.
- Check your spam message.
- Kindly uninstall and then reinstall your TOP.ph.
- If these three steps do not work, you may submit a ticket to raise your concern to support.top.ph.
Why do you require so much information?
TOP.ph requires each user’s information to be verified in order to prevent fraud and comply with the regulations of the Banko Sentral ng Pilipinas.
What is the reason my account has been locked and put on hold?
Submit a ticket to support.TOP.ph to unlock and unhold your account. Include the following details:
- Username
- Registered mobile number
- Email address
- Screenshot of the error
- Valid Id (Please attach a clear photo)
Is my account information secure with TOP.ph?
TOP.ph is committed to ensuring that your account information remains safe and secure at all times.