Here are the steps to update your email address with TOP.ph:
Step 1:
On your home screen, tap the profile icon.
Step 2:
Tap the ‘Service’ button.
Step 3:
On the Profile Request screen, select ‘Change your email address.’
Step 4:
You will be directed to the Terms and Conditions. Toggle the box and tap ‘Proceed.’
Step 5:
Read the Liveness guidelines, then tap ‘Start Liveness Check.’
Step 6:
Perform a liveness check to verify your identity.
Step 7:
Once verified, you may enter your new email address. Then tap ‘Next.’
Step 8:
Input the code you receive at your registered email address.
Step 9:
A successful message that says “You have successfully changed email address” will appear once you tapped ‘Verify.’
Step 10:
Once you tap “Okay,” you will be automatically logged out.
Note: You can only update your email address after 90 days. The new email address will be used for all emails, newsletters, SMS, and other transaction-related activities.