Call Support
Available on Monday – Friday
7am – 10pm
Create a Ticket
Give us details about your concern.
Send us a message
We’ll get back to you within 24 hours.

Frequently Asked Questions
Still need answers? Call us.
The Orange Platform (TOP.ph) is our response to the current demand to go cashless in today's digital age. TOP.ph is an app that will soon cater to all your financial needs. For users, it is an electronic wallet that provides both ease and protection, serving the unbanked population and bridging the gap in financial literacy.
For businesses, TOP.ph provides a convenient, secure, and cost-effective payment solution that enhances customer experience, expands market reach, and improves cash flow management.
The basic-level wallet’s monthly inward/outward limit is Php200,000. Once it reaches this limit, it will reset on the first day of the following month.
Note: If you have a fund disbursement in your sub-wallet amounting to more than P200,000, you can only transfer based on your remaining monthly limit.
To learn how to view your Wallet Level Details, click here https://top.ph/how-to-view-your-wallet-level-details/
To download TOP.ph on your Huawei phone, follow these steps:
Step 1: Open the AppGallery.
Step 2: Tap the search bar at the top of the screen, type "TOP.ph," and tap "Enter.."
Step 3: From the search results, find TOP.ph app and tap “Install.”
Step 4: After installing, you can open the app and create an account.
Here are the steps to complete your TOP to TOP (Send Cash) via QR Code.
Step 1: On the home screen, tap Pay Bills.
Step 2: Tap the QR button on your navigation bar. Then, place the recipient's QR code.
Note: You cannot add the receiver to your favorites
Step 3: Fill in the amount and select the purpose (the purpose is optional; you can skip this part), then tap "Proceed."
Step 4: Confirm details, tick the box, and tap "Pay."
Note: Please ensure all details are correct before proceeding with your transaction. Once submitted, the transaction cannot be reversed or refunded.
Step 5: The "Transaction Complete!" screen will appear.
Note: To download the receipt, tap "Download Receipt" at the bottom of the screen.
Step 6: You will receive an SMS and email regarding the status of your transaction. You can also view your activity in the app's Transaction History.
To learn how to get to the Transaction History, click here: https://top.ph/how-can-i-access-my-transaction-history/
Here are the steps to complete your TOP to TOP (Send Cash) via Phonebook.
Step 1: Log in to your TOP.ph app.
Step 2: From the homepage, tap “TOP to TOP.”
Step 3. Tap the Phonebook icon on the right side of your screen.
Step 4. Tap “Phone Book.”
Note: Allow TOP.ph to access your Phonebook. If the permissions pop-up does not appear, you can turn this on in your phone settings.
Step 5. Choose the receiver’s name from your Phonebook.
Note: Enter the receiver’s name in the search box, then tap “Search.”
Step 6. Choose the number of the receiver in the search results and tap “Select.”
If you wish to add the receiver to your favorites, tap the star icon on the right side of the mobile number field.
Step 7. Enter the amount you want to send, select the transaction’s purpose from the dropdown menu, and tap “Proceed.”
Step 8. The “Confirm Details” screen will allow you to double-check the filled-in details. If there are incorrect details, tap the arrow back button on the top left of the screen to edit the wrong information. Once confirmed, tap “Send.”
Note: Ensure all details are correct before proceeding with your transaction. Once submitted, the transaction cannot be reversed or refunded.
Step 9. The “Transaction Complete!” screen will appear. Tap “Download Receipt” at the bottom of the screen if you want a copy of your transaction.