1. What are the username’s minimum & maximum characters?
For your username, you may input a minimum of four (4) characters and a maximum of fifteen (15) characters.
2. I downloaded the app. Can I skip account validation and continue using the TOP.ph Wallet?
No, you need to validate your account after signing up to fully access your TOP.ph app. and increase your wallet level, which has a monthly wallet limit of Php200,000.
3. I don’t have a valid ID. Can I still use the app?
You must provide a valid ID during account validation to use and have full access to the TOP.ph app.
4. Can I create multiple accounts under my name?
No, you are allowed to use one account only.
5. I am a minor. Can I still use the app?
No. You must be at least eighteen (18) years of age to sign up for a TOP.ph account.
6. I entered the wrong account details, specifically my username; how can I change it?
Once you have submitted a username, it cannot be changed. Please ensure your username is correct before proceeding with the sign-up process.
7. Is there a minimum character when setting a password?
Your password must consist of at least ten characters, a combination of at least one number, one uppercase letter, one lowercase letter, and one special character.
8. I live outside the Philippines. Can I still use the app?
You can access the app outside the Philippines using a Philippine mobile number.
9. How can I view my TOP.ph app version?
To view your TOP.ph version, follow these steps:
Step 1: On the home screen, tap the Settings icon at the lower right corner.
Step 2: You will be directed to the Settings page that shows your app version in the Security segment.